Returns, Replacements & Refund Policy
We want your Diwali celebrations to be filled with happiness and joy. If any festive item doesn't meet your expectations, we make returns simple and swift.
How Returns Work in 4 Simple Steps
Submit Return Request
Go to your Orders or visit our Help Center within 7 days of delivery. Select the item and mention the reason (damaged, wrong item, or defective).
Doorstep Verification & Pickup
Our delivery partner will schedule a convenient pickup from your doorstep. Please ensure the item is in its original festive packaging.
Artisan Hub Quality Check
Once received at our regional fulfillment hub, our quality inspection team verifies the item within 24 hours.
Instant Refund Disbursement
Refund is processed directly to your original payment method (UPI, Card, Bank) or bank transfer for COD orders.
Festive Category Return Guidelines
Check the eligibility and return windows across our specialized Diwali craft categories:
Brass & Clay Diyas, Puja Thalis
✓ Eligible7 Days
Unused, in original protective box.
Festive Decor, Rangoli & Torans
✓ Eligible7 Days
With tags and protective wrapping intact.
Dry Fruit & Gourmet Hampers
✓ Eligible7 Days (If sealed)
Sealed tin/jar box intact. Immediate replacement if transit damaged.
Fresh Traditional Sweets / Mithai
Transit ProtectedInstant Transit Guarantee
Perishable item. 100% replacement or refund if damaged/spoiled on arrival.
Refund Processing Timelines
Once a return is approved, refunds are credited promptly according to payment channel:
- UPI (GPay / PhonePe / Paytm)Instant to 4 Hours
- Credit & Debit Cards2 to 4 Business Days
- Net Banking2 to 3 Business Days
- Cash on Delivery (COD)UPI / Direct Bank Transfer in 24h
Initiate Your Return or Replacement
Our support team handles all return requests immediately. You can also upload photos of broken or defective goods for 1-click instant approval without delay.